To build customer trust for Shasti Jewellers, your Return and Refund policy should clearly outline the requirements for high-value items, such as the mandatory unboxing video mentioned in your shipping guidelines.

Here is the content for your Return & Refund Policy page:

Return & Refund Policy

Thank you for shopping at Shasti Jewellers. We take great pride in the quality of our handcrafted jewelry. If you are not entirely satisfied with your purchase, we are here to help.

1. Return & Exchange Window

• We offer a 7-day return/exchange policy from the date you receive your order.
• To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Mandatory Unboxing Video

• To protect both the customer and the brand, we require a continuous unboxing video for all return or damage claims.
• The video must start from the moment you open the external courier seal and clearly show the condition of the jewelry.
• Without a clear, unedited unboxing video, we cannot process claims for damages or missing items.

3. Non-Returnable Items

• Customized Jewelry: Pieces made specifically to your requirements or personalized with engravings cannot be returned.
• Sale Items: Items purchased during a clearance or special "Budget Picks" sale are final sale and not eligible for return.
• Intimate Wear: For hygiene reasons, certain items like nose pins or earrings may be subject to stricter return inspections.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 5-7 working days.
• Please note that shipping charges are non-refundable.

5. Damages and Issues

• Please inspect your order upon reception.
• Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
• You can report issues via WhatsApp at +91 96779 83549.